Privacy Policy

Effective Date: 7 October 2025

Controller: ZorgoMed Ltd., Riga, Latvia

1. Introduction

Zorgo.Health, operated by ZorgoMed Ltd., respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with international privacy standards, including the EU General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA/CPRA), Canada’s PIPEDA, and Australia’s Privacy Act.

2. Scope and Consent

By using our website (zorgo.health), you consent to this Privacy Policy and agree to its terms. This policy applies globally to all visitors and users of our platform, regardless of their location.

3. Information We Collect

Personal information you provide: name, email address, contact information, and account details when registering or contacting us.
Automatically collected data: IP address, browser type, device, and usage data collected through Google Analytics, Matomo (self-hosted), and Google Maps integrations.
Cookies and tracking technologies: see our Cookie Policy for full details.

4. How We Use Your Information

To provide and maintain our services.
To improve website functionality and user experience.
To communicate with you, including customer support and updates.
To analyze site usage and performance.
To detect and prevent fraud or unauthorized activity.
To comply with applicable laws and regulations.

5. Legal Bases for Processing (GDPR & UK GDPR)

We process your data based on one or more of the following legal grounds:

Your consent;
Performance of a contract with you;
Compliance with legal obligations;
Legitimate interests pursued by ZorgoMed Ltd.

6. Data Sharing

We do not sell personal information. We may share data only with trusted third parties, including:

Service providers for hosting, analytics, and email delivery.
Healthcare facilities or partners (only with your explicit consent).
Public authorities when legally required.

7. International Data Transfers

When transferring data outside the European Economic Area (EEA) or your country of residence, we ensure appropriate safeguards such as Standard Contractual Clauses or equivalent protections are in place.

8. Data Retention

We retain personal information only as long as necessary for the purposes stated or as required by law. After that period, data is securely deleted or anonymized.

9. Your Privacy Rights

Depending on your jurisdiction, you have rights under GDPR, CCPA/CPRA, and other privacy laws, including:

Right to access, rectify, or delete your data.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent.
Right to lodge a complaint with a supervisory authority.
Right to opt out of data sale (for California residents).

To exercise these rights, contact us at contact@zorgo.health.

10. Children’s Privacy

Zorgo.Health does not knowingly collect data from individuals under 16. If you believe a child has provided personal information, please contact us to remove it promptly.

11. Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

12. Third-Party Links and Services

Our site may contain links to third-party websites or integrations (such as Google Maps). We are not responsible for their privacy practices and encourage you to review their respective privacy policies.

13. Updates to This Policy

We may update this Privacy Policy to reflect legal or operational changes. Updates will be published on this page with a revised effective date.

14. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

ZorgoMed Ltd.
Riga, Latvia
Email: contact@zorgo.health